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Frequently asked questions

  1. How do I meet the driver at the airport?
  2. What happens if I can't find the driver?
  3. What if my flight is delayed?
  4. What kind of vehicle will it be?
  5. I'm disabled - is this a problem?
  6. Can I cancel?
  7. Are infants and children free?
  8. I have oversized luggage Eg. Sports Equipment
  9. Can I book a transfer to a private property?
  1. How do I meet the driver at the airport?
    The driver will be holding a sign - either one that says transferstore.com or one from one of our agents. This information will be on your voucher which you will receive in around 30 minutes after you book if your payment is successful.
  2. What happens if I can't find the driver?
    Call the emergency telephone number on your accommodation voucher. This is the telephone number of a local office near your destination and they will resolve any problems quickly and efficiently.
  3. What if my flight is delayed?
    The driver will have your flight details and will be able to check the flight time before you arrive and wait accordingly.
  4. What kind of vehicle will it be?
    Unless we say, we don't guarantee a specific kind of vehicle, it will probably be a taxi or a bus. You may also be sharing the transfer with other passengers stopping off at other hotels or resorts.
  5. I'm disabled - is this a problem?
    No, not at all. Please make sure you let us know on the "Additional Information" field on the payment page though.
  6. Can I cancel?
    Our normal cancellation policy applies. Please see our terms and conditions.
  7. Are infants and children free?
    No - all prices are per passenger and you must include all passengers when searching for your transfer. Our prices are very competitive though with other major transfer agents so we ask you to check!
  8. I have oversized luggage Eg. Sports Equipment
    Please state dimensions and weight in the additional information field.
  9. Can I book a transfer to a private property?
    If you are travelling to a private and/or non tourist location and/or residence, please contact us before making your booking as some transfers of this nature may not be feasible.
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